56 results found
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Separate out conclusion/goodbye part of message
Currently the conclusion string of the message (in our case "goodbye") is included in the string that is spoken before the "repeating" message. It would be ideal to only have this conclusion message spoken once, at the very end of the call before the system hangs up.
3 votes -
Fine Payment Via IPA
Customers would like to be able to remit charges due to the library by telephone.
We have 125K+ patrons who have their notice preference set to telephone. A number of them also rely on IPA to manage their library transactions, whether its to review & renew borrowed or requested items.
We would like to continue to enhance their experience & provide them with the same level of account management available to customers who manage their account online. In this case, we'd like to see IPA add functionality that would allow customers to pay any charges on their account via Innovative…
3 votes -
Add Password Reset to Login Page
We went live on IPA last week. At the moment, only two staff have the password, still unchanged from the default provided during implementation. This morning, we found that we've been locked out.
While we're looking into having our access restored, the addition of a 'Forgot your password?' option to the login screen seems like a no-brainer.
3 votesThis idea will be reviewed by the product management team for consideration in an upcoming release.
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Allow Multiple 'Welcome' Text Messages for Different Patrons Using the Same Mobile Number
There are any number of reasons why our patrons might use the same mobile number. A parent & their children? A husband & wife who don't mind a little overcharging?
Currently, while it is possible to receive texts for multiple patron accounts at the same mobile number, only one 'welcome' text is generated - for the first user to opt-in with that number.
Subsequent registrations are successful, however done "quietly" with no confirmation for the user(s).
We would like to see the 'welcome' message sent as many times as it's opted into for a given phone number.
Can the registration…
2 votes -
Allow for Searching by Notice Type in Vega Interact Reporting
We're currently doing some pre-launch testing of Vega Interact SMS. A couple of our testers have seen a randomly received "default" notice that isn't tied to any notice type/email, which we hadn't configured.
Reviewing the reporting to pull these for Support, I realized that it would be very helpful if you could search on NOTICE_TYPE (hold, courtesy, overdue 2, this weird one we're seeing, etc.) to limit to only those that you want to see, whether you're looking at the history of a single patron or several.
It would also be useful, when that limit is not set prior to…
2 votes -
Show Item Detail in Vega Interact SMS Reporting
We are currently testing Vega Interact SMS prior to our planned go-live in a couple of weeks. A staff tester received an unexpected text this morning, for a message type we didn't set up during the implementation (courtesy texts, because we have autorenewals enabled & we understand that's not currently available, at least to Sierra libraries).
In trying to troubleshoot/determine the notice type, which is displayed as the Polaris code of 5_1, we're assuming it was that type of notice, because what the staff member received has the look of an unconfigured message.
The reporting displays the item location, but…
2 votes -
Additional Report Ranges for Vega Interact SMS
The currently available reporting ranges for Vega Interact SMS offer reporting on the last 3 hours of activity, today's activity, & the last 30 days of activity.
We'd like some additional/different options to limit ranges when creating reports. The last 3 hours of activity seems a little redundant when there's an option to view today's data.
Ideally, we'd be able to choose the following ranges:
Today
Last 7 Days
Last 30 Days
Custom Range (for example, last 3 months)
All Time2 votes -
Show Subscriber Name in Vega SMS Reporting
In the current release (version 1.0) of the Vega Interact Reporting tool, the name of the recipient of the notice displays for voice calls (in the Custom column), but not for text notices sent, for whom only the customer's library card number shows.
We would like it to display for both, as many users might elect to receive text alerts at the same number (e.g. a parent & their children).
2 votes -
Consortia Member Identity in SMS
I am so tired of trying to be a consortia in a stand alone environment!
Patrons identify with their local independant library. A single opt in landing page doesn't allow for local branding to unify the experience within the website or collection site. Currently selecting the single opt in page passes you out of the domain to a generic shared page for the entire consortia. This means no library logo/color and single brand messaging.
Not only are we sending them off brand and off site, but the Vendor (who is of zero importance to our patrons) takes up most of…
2 votes -
Add SMS support for Vietnamese
Vietnamese is an official language of our library. We would love to have SMS messages support that language.
2 votes -
Add SMS support for Amharic language.
Amharic is an official language of our library. We would love to have SMS message support that language.
2 votes -
Allow use of nonstandard phone number field tags
Due to limitations in the fields exposed to print templates, we have repurposed SIerra's TELEPHONE2 field for use as a non-telephonic field. It would be helpful if IPA would place calls only to the phone numbers defined in a tag list of patron fields defined by each library.
Alternatively, expose more patron record fields to the print template interface. :D
2 votes -
Show Subscriber Name in Vega SMS Reporting
In the current release (version 1.0) of the Vega Interact Reporting tool, the name of the recipient of the notice displays for voice calls, but not for text notices sent. We would like it
1 vote -
Correct tense for inbound calls
Update the verbiage used for the inbound telephone service to the correct tense for item due dates. Currently, patrons hear "Your item was due December 1st" or "Your item was due December 15th." Can we change the tense for items that are not past due to be "is"?
1 vote -
Help Option in SMS Alerts
I'm not sure if this is possible already, as we're not yet using SMS Alerts/Vega Interact, but I would like to see a scenario where when a customer gets a text message notification from the library:
A LIBRARY ITEM YOU BORROWED IS OVERDUE. CLICK HERE FOR DETAILS <LINK>
When configured, I know patrons can type R for renew & the system will attempt to renew the overdue item.
Our library offers 24/7 virtual reference via text messaging. So, I'd like to see a patron be able to respond with an H in SMS Alerts & that somehow connect with/launch a…
1 vote -
Maintain Search Results
Currently, when you search the call campaign results for a patron's name or number you're brought to a list of results. When you click on one of the results & want to go back & look at another, you hit the back button & you see a "confirm form resubmission" message & then, rather than going back to the results page, have to conduct your search again.
Search results should be preserved for review/navigation from one to the next until they're no longer needed.
1 vote
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