53 results found
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Indication in ILS of SMS Subscription
We would very much like to see some indication in our ILS (Sierra) that a patron has opted in to receive SMS messages.
Even if SMS Alerts cannot be their own, unique notice type & not just supplement the patron's chosen notice preference of email or phone, the simple activation of a new field would be useful for frontline staff trying to troubleshoot during interactions with the patron.
Even a date/time stamped Note field entry that is applied when Vega Interact SMS first authenticates against the patron's record during the opt-in process would be incredibly helpful, even more so if…
2 votes -
Additional Report Ranges for Vega Interact SMS
The currently available reporting ranges for Vega Interact SMS offer reporting on the last 3 hours of activity, today's activity, & the last 30 days of activity.
We'd like some additional/different options to limit ranges when creating reports. The last 3 hours of activity seems a little redundant when there's an option to view today's data.
Ideally, we'd be able to choose the following ranges:
Today
Last 7 Days
Last 30 Days
Custom Range (for example, last 3 months)
All Time2 votes -
Show Subscriber Name in Vega SMS Reporting
In the current release (version 1.0) of the Vega Interact Reporting tool, the name of the recipient of the notice displays for voice calls (in the Custom column), but not for text notices sent, for whom only the customer's library card number shows.
We would like it to display for both, as many users might elect to receive text alerts at the same number (e.g. a parent & their children).
2 votes -
Use Natural Language in Vega SMS Report Results
We've just launched Vega Interact SMS. As a Sierra library, it has frustrating that beginning with the implementation document, so much of the experience is heavily focused on Polaris tables, settings, & configuration elements.
That seems to have continued to be the case with the reporting as currently available. For example, the notification types displayed in the reporting are based on the Polaris notification types table.
21 = hold notice, 1st level
13 = overdue notice, 3rd levelIf instead of a numeric code, they displayed Hold notice, Overdue Notice, 3rd Level, Hold Cancellation Notice, etc. that would…
2 votes -
Consortia Member Identity in SMS
I am so tired of trying to be a consortia in a stand alone environment!
Patrons identify with their local independant library. A single opt in landing page doesn't allow for local branding to unify the experience within the website or collection site. Currently selecting the single opt in page passes you out of the domain to a generic shared page for the entire consortia. This means no library logo/color and single brand messaging.
Not only are we sending them off brand and off site, but the Vendor (who is of zero importance to our patrons) takes up most of…
2 votes -
Add SMS support for Vietnamese
Vietnamese is an official language of our library. We would love to have SMS messages support that language.
2 votes -
Add SMS support for Amharic language.
Amharic is an official language of our library. We would love to have SMS message support that language.
2 votes -
Allow use of nonstandard phone number field tags
Due to limitations in the fields exposed to print templates, we have repurposed SIerra's TELEPHONE2 field for use as a non-telephonic field. It would be helpful if IPA would place calls only to the phone numbers defined in a tag list of patron fields defined by each library.
Alternatively, expose more patron record fields to the print template interface. :D
2 votes -
Custom Short Codes for SMS Delivery
Branding is increasingly important for public libraries. So too is the reliable receipt of our communications & the distinction, in the patron's mind, between library communications & spam they might receive.
Vega Interact SMS currently sends its text messages from the short code number 60896. We would like an option for a custom number of our own choosing to facilitate the promotion of this service & more easily identify these messages as coming from our library.
For example the short code of 246295 can be used to spell out CINCYL. The short code of 26657 can be used to spell…
1 vote -
Correct tense for inbound calls
Update the verbiage used for the inbound telephone service to the correct tense for item due dates. Currently, patrons hear "Your item was due December 1st" or "Your item was due December 15th." Can we change the tense for items that are not past due to be "is"?
1 vote -
Send Almost Overdue & Autorenew Messages by SMS
We have found that Polaris sends Almost Overdue notices by email if the patron has a valid email address on their account, even if the patron has chosen TXT as their notification option. The only way to send an Almost Overdue text message is by checking the "Additional TXT notice" box. Most patrons who select TXT as their notification option do so because they do not read their emails, so the Almost Overdue alerts are ignored and late fines are incurred.
If a patron selects TXT as their notification option, the Almost Overdue & Autorenew notices should be sent by…
1 vote -
Help Option in SMS Alerts
I'm not sure if this is possible already, as we're not yet using SMS Alerts/Vega Interact, but I would like to see a scenario where when a customer gets a text message notification from the library:
A LIBRARY ITEM YOU BORROWED IS OVERDUE. CLICK HERE FOR DETAILS <LINK>
When configured, I know patrons can type R for renew & the system will attempt to renew the overdue item.
Our library offers 24/7 virtual reference via text messaging. So, I'd like to see a patron be able to respond with an H in SMS Alerts & that somehow connect with/launch a…
1 vote -
Maintain Search Results
Currently, when you search the call campaign results for a patron's name or number you're brought to a list of results. When you click on one of the results & want to go back & look at another, you hit the back button & you see a "confirm form resubmission" message & then, rather than going back to the results page, have to conduct your search again.
Search results should be preserved for review/navigation from one to the next until they're no longer needed.
1 vote
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