Make Cancelled Holds Viewable on Vega Account
We've had a few questions from patrons regarding cancelled holds not displaying on Vega but showing up on their classic Polaris PAC account screen. We'd like this feature on Vega as well as possibly explore the option to allow patrons to resign back up for the holds queue from that same screen (much like you do with a suspended held item). Thanks!
Derek Brown
shared this idea
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Sallie Lockhart
commented
Agreed, we have had customers frustrated that they could not see and reactivate holds from their account in Discover. Would love to see this in a release in the near future.
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Joanna Ritchie
commented
A lot of patrons would like to be able to reactivate holds that have been cancelled - no matter the reason for the cancellation - without having to call staff. This was a feature on the previous catalog interface. We've had several patrons express frustration that they are unable to replace a hold themselves.
