Libraries should have the option to exclude frozen holds from the total holds queue that appears in any catalogue.

Benefits:

1) Customers will have a better idea of where they are in the hold queue.
We encourage customer-driven hold management, and customers have told us that they want an estimate of when their holds will be filled.
This is especially true when customers place multiple hold on titles within a series.

2) Customers will not see inflated hold queues and provide feedback to the Library that they should purchase more copies.

3) Customers could make an education decision on whether they want to place a hold. We have no limits on the number of holds that can be placed, but inflated hold queues may deter someone from placing a hold.

4) Staff won't have to look up the number of active holds attached to a bibliographic record for customers. Customers that know frozen holds are included in the total number of holds ask Staff for "real-time" data.