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LX Starter

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  1. LX Starter seems to be bringing over and storing most of the personal data from a patron's record whenever it sends them an email. (See screenshot attached.) Even though much of it is hashed, it raises 2 major concerns:

    1. why is LX Starter NOT treating all of this information, such as patron barcode and last 4 of phone number, as PII, since in many libraries this combo can be used to access patron records through the online catalog?

    2. why is it bringing over this additional information at all (address, phone, birthdate, etc.) when the only PII LX Starter should need…

    33 votes

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    CLOSED  ·  7 comments  ·  Admin →
  2. We just had a situation where a patron had 357 items that were all set to receive a level 3 overdue notice on the same day. The customer had been receiving their library notices, sent via LX Starter, steadily before & after the point where they would have received notification re: these items, but the overdue notification for these 357 items were essentially Thanos snapped.

    Delivered as they had been prior to LX Starter, if a patron had a lot of items for one notice job, Sierra would divide the items among multiple notices. We learned from Support that 357…

    7 votes

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    1 comment  ·  Admin →

    Thank you for reaching out and sharing your feedback with us. We understand the importance of being able to send comprehensive emails.

     

    Currently, our email server has a limit of sending emails that are 256KB in size. When emails contain a large number of items the size can quickly exceed this limit. For example, a message with upwards of 350 items can be close to 464KB (depending on other factors like images or videos).

     

    Additionally, many email clients start to clip messages that exceed 102KB. Heavier emails can also take longer to render fully and are at a higher risk of being identified as spam by email clients.

     

    For these reasons we won't be increasing the email size at this time. We appreciate your understanding and thank you for looking for ways to help improve our service

  3. Support team told us Sierra isn't designed to supply hold request date for cancellation notices. Please consider add it. thanks

    1 vote

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    Thank you for reaching out and sharing your feedback with us.


    Currently, LX Starter displays notice data that the ILS passes to it. If Sierra doesn't provide the hold request date then LX Starter can't display it in the notice.


    This idea has been transfered to Sierra for them to assess adding to their roadmap.


    Thank you for understanding and thank you for looking for ways to help improve our service.

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