We just had a situation where a patron had 357 items that were all set to receive a level 3 overdue notice on the same day. The customer had been receiving their library notices, sent via LX Starter, steadily before & after the point where they would have received notification re: these items, but the overdue notification for these 357 items were essentially Thanos snapped.

Delivered as they had been prior to LX Starter, if a patron had a lot of items for one notice job, Sierra would divide the items among multiple notices. We learned from Support that 357 items is too much data for Sierra to pass to LX Starter in one notice & there's nothing currently in place to split them up to a manageable volume.

We don't know what LX Starter's current capacity is, but at the moment we have nearly 120 patrons with 200+ checkouts, so it's very possible that this could happen again &/or may have already happened without our having heard about it.

We'd like LX Starter to be able to handle any volume of notification necessary to meet the expectations of our patrons, whether by sending all items as one notice or by mirroring the legacy functionality & splitting them up over several notices.