Provide direct link to item record from hold request in Leap
It's currently very easy to see handling details for received INN-Reach and Item level local holds in hold shelf status from the hold request in Leap (by clicking Satisfied By). In these cases, only the item that has filled the request appears. It is NOT at all easy to get to these details for other hold shelf and hold in transit items that originated with a bib-level hold request. When clicking Satisfied By for these requests, you see all items attached to the bib record plus their activity, requiring add'l detective work to narrow down the specific copy that filled the hold to see things like who handled it and when. These details are needed for follow up when the item isn't where it's supposed to be. The INN-reach hold request form in Leap allows you to see and click on the item record number right on the request form and so should local requests. In the Polaris staff client, you can link to the specific item record for any held item by right clicking on the hold in the request queue or by clicking links in the hold request. I can find no similar option for bib-level, local hold shelf items in Leap. It appears the item in the Hold Request History tab listed with the Action "An item has been trapped and is being held for the request" would be the one associated with the current hold shelf item in Leap but you can't link to it, even though the item barcode number is listed. Odd. Please see clarifying screen shots.
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Emma Olmstead-Rumsey commented
This would save a lot of time! Thank you for posting this one.