Remove late fees
Drop late fees that have accrued once an item has been charged for replacement cost. Once an item is charged for replacement (lost or damaged) the late fees that have accrued should automatically drop instead of being added to the replacement fee.
Bree Schmidt
shared this idea
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Bree Schmidt
commented
Basically the patron is being charged for both and ideally we'd like for the late fees to automatically drop once the item has been out long enough for the replacement charge to kick in.
"The lost item recovery settings may also need to be configured so the system can do things like automatically waive the Overdue charges if the replacement charge was paid by the time the item was returned."
This is exactly what we'd like to happen. -
AdminSamantha Quell
(Admin, Innovative)
commented
Can you clarify, has the patron paid the replacement fee and then the item is returned? Are you seeing the patron charged both lost and overdue charges at the same time?
This may be connected to your configuration for when overdue charges are applied. If you only want patrons to be charged overdues when the lost item is returned, the Patron Services parameter Lost item charge options should be set to "Charge overdue when returned."
The lost item recovery settings may also need to be configured so the system can do things like automatically waive the Overdue charges if the replacement charge was paid by the time the item was returned.
It's also possible I'm missing a scenario here that our current offering does not cover. In which case, can you just elaborate on the workflow?
(Edited by admin)