Password Reset PAPI Call
Currently we have to send patrons from our websites to the PAC if they need to reset their passwords. It would be great if there was an API call for this, as it's disruptive to the patron experience to have to send them to another site.
The suggested functionality would reflect the PAC experience: once they enter a barcode, a password reset email would be sent to the email address on the account.
Jason Tenter
shared this idea
In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
This idea is still available for commenting but is no longer eligible for voting.
Ideas that were submitted three or more years ago are archived for future reference.
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Jeff Demitor
commented
Absolutely yes! This is an important area of PAPI functionality that is currently missing, resulting in poor customer service experiences on our site as we have to send them away to an unfamiliar site to make this change on their library account at RPL. We would love to standardize password reset with our registration and account login experiences we have on our website
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Eric Young
commented
The password reset improvements on the PAC with v7.3+ are great, having an API call to trigger the reset event would be even better as mentioned here. Would love to see login screens like Innovative Mobile be able to leverage this method.
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Lynn Reynish
commented
Yes! I hate that we have to send customers to the PAC at any time - we should be able to customize this part of the experience, just like everything else!
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Yes, this is an important area of PAPI functionality that is missing. We would love to standardize password reset with our registration and account login experiences.
