Change a 'Lost' status to 'Withdrawn' status (and eventually deleted) and still retain the bill on a patron's account
Do this by creating a record set and using 'Ad Hoc Bulk Change' or 'Bulk Change' to change the circulation status from 'Lost' to 'Withdrawn', retaining the bill and item information on the patron's account.
Pam Wills
shared this idea
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Mike Ferrante
commented
Hey Samantha,
This setting is great for moving Lost item to Withdrawn. However, Withdrawn items still require manual removal. While it isn't super burdensome to delete withdrawn items a means to automatically transition items from Withdrawn to deleted would be kind of nice.
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AdminSamantha Quell
(Admin, Innovative)
commented
There is an administration setting that will transition the status automatically: https://documentation.iii.com/polaris/7.6/Default.htm#PolarisStaffHelp/Patron_Services_Admin/PDPitems/Set%20up%20lost%20item%20transition%20to%20missing%20or%20withdrawn.htm?Highlight=lost%20item%20transition
Have you tried using this setting?
(Edited by admin)