Account Alert Banner
Indian Trails Library has several members who own 2 properties in 2 different CCS Library areas. Several times now these member's accounts were merged due to other library staff in other libraries not looking at the member's notes. This upsets the members and is more work for library staff to recreate the other account.
It would be great if there was a red banner like the "expired" banner on a member's account that owns two properties so that when any CCS library opens the member's account the red banner will alert them that this member owns to properties in the consortium.
Donna Ramirez
shared this idea
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Donna Ramirez
commented
Possibly add a "Do Not Merge" option in the Preferences box on member's registration form.
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Lynn Reynish
commented
I can see why your consortium would value this - but we would prefer that this feature be added as a togglable option. We also have customers that own multiple properties in our consortium - but our consortium (and us in particular) enforces a one-card-per-customer requirement, even in that circumstance. So we do merge customers in that situation and want to go on doing so without alerts that are spurious to us.
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Donna Ramirez
commented
It is critical to have some kind of banner for specific accounts besides an expiration banner, especially when there will be 31 libraries this year in the consortium.