When staff are placing individual holds for a patron Leap and the Desktop client allow staff to use the pickup branch as the branch where the staff member is logged in*. For libraries with centralized call centers it would be helpful to offer to use the patron's preferred branch when placing the hold request for the patron.

Of course, this will need to be cleared indicated to the staff member what their preferred location is as they should still verbally confirm that is the location they want to use.

It might also be nice to have a SA setting that controls if the staff hold request process uses the logged in or preferred branch by default when placing the hold request.

*Note: This can already be done for bulk holds, this would extend the ability to individual holds as well.