Allow libraries to reset staff accounts that are locked out
There are a few scenarios where staff don't remember their exact password and get themselves locked out of LEAP: they are adjunct staff who work infrequently, they have just returned from a long vacation, or simply have brain freeze. In these cases, they open a support ticket, and I would like to be able to reset their account so that they can log in immediately, the same way I can now clear an object lock on an item that someone needs to use. Thanks for considering!
Carmi Parker
shared this idea
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Emma Olmstead-Rumsey
commented
This would be such a nice enhancement! If you are scheduled on desk for a 1-hour shift, being told to wait 30 minutes and try again is not a useable solution. Especially if it's a night or weekend and there is no one with viable Leap/Polaris access to replace you on desk. Our staff end up sharing logins with one another in order to get work done, which is the exact opposite of the security protocol instructions we give them!
I'd also like to mention that I have a related request in that, until this solution is implemented, asks for a unique error message in Leap so that staff KNOW they are locked out instead of receiving repeated 'wrong password' messages, which encourage them to keep trying to log in and just extend the lockout period: https://ideas.iii.com/forums/951742-ils-polaris/suggestions/48507272-leap-lockouts-due-to-incorrect-password-entry-shou