Allow Patrons to Opt-out of Certain Circulation Notices
Many libraries offer mail delivery services for patrons who are unable to visit in person. Currently, when items become available, these patrons receive a standard "ready for pickup" notification, even though their materials will be mailed to them. This creates unnecessary confusion and may lead patrons to believe they need to come to the library.
Providing the option to customize or opt out of specific notifications, such as "Ready for Pickup" alerts for patrons enrolled in mail delivery, would greatly improve clarity and enhance the user experience.
Nicole Turzillo
shared this idea
-
Sophie G
commented
I would also love this feature; our library (and several others in our network) have an Exempt pType for these patrons (as well as other modified indicators in the patron record); having them get a notice is still helpful so that they can know to expect a delivery that week, but we get a lot of calls from confused patrons about receiving a pickup request email despite thinking they have signed up for home delivery.