55 results found
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Send 'Welcome' SMS Message for Each Patron Signed Up Using Same Mobile Number
There are any number of reasons why patrons might use the same mobile number. Parents with children, couples who don't mind a little oversharing, etc.
Currently, when registering for Vega Interact SMS, a 'welcome' text is only sent to the first patron to opt-in at a given number, leading to a lack of clarity for subsequent patrons who share that number, until they begin to receive text notifications (assuming their registration was successful).
We are hoping the opt-in process can take into account a patrons unique pNumber (in Sierra) in addition to their phone number, & send a 'welcome' text…
1 vote -
Correct tense for inbound calls
Update the verbiage used for the inbound telephone service to the correct tense for item due dates. Currently, patrons hear "Your item was due December 1st" or "Your item was due December 15th." Can we change the tense for items that are not past due to be "is"?
1 vote -
Show Subscriber Name in Vega SMS Reporting
In the current release (version 1.0) of the Vega Interact Reporting tool, the name of the recipient of the notice displays for voice calls, but not for text notices sent. We would like it
1 vote -
Consortia Member Identity in SMS
I am so tired of trying to be a consortia in a stand alone environment!
Patrons identify with their local independant library. A single opt in landing page doesn't allow for local branding to unify the experience within the website or collection site. Currently selecting the single opt in page passes you out of the domain to a generic shared page for the entire consortia. This means no library logo/color and single brand messaging.
Not only are we sending them off brand and off site, but the Vendor (who is of zero importance to our patrons) takes up most of…
2 votes -
Add SMS support for Chinese language.
Chinese is an official language of our library. We would love to have SMS messages support that language.
15 votes -
Add SMS support for Korean
Korean is an official language of our library. We would love to have SMS messages support that language.
14 votes -
Allow for adding a header into the error emails that includes the branch code/name
We would like the ability to insert the branch name into the header of the error emails that are sent out. We have all our error messages sent to a central email box, and would like this option to more easily parse out which errors need to be addressed by which branch.
5 votes -
Ability to Purge Call Data
We have been using IPA for some time now & the call data has built up considerably. This, coupled with how IPA's reporting is frustratingly broken down into multiple campaigns & then further broken down by successful vs failed calls, makes reviewing call data for a searched for user more time consuming than it should be.
We would like the ability to purge call data after x amount of time. This would also help mitigate concerns over data retention.
5 votes -
Send Almost Overdue & Autorenew Messages by SMS
We have found that Polaris sends Almost Overdue notices by email if the patron has a valid email address on their account, even if the patron has chosen TXT as their notification option. The only way to send an Almost Overdue text message is by checking the "Additional TXT notice" box. Most patrons who select TXT as their notification option do so because they do not read their emails, so the Almost Overdue alerts are ignored and late fines are incurred.
If a patron selects TXT as their notification option, the Almost Overdue & Autorenew notices should be sent by…
1 vote -
Freeze Holds Via Dial-In IPA
Patrons would appreciate the ability to freeze/thaw their currently active holds via Innovative Phone Alerts/Vega Interact.
As a library with 120,000 patrons who receive their notices by phone & presumably also engage with the dial-in component, we would like these users to be afforded functionality similar to what patrons who manage their holds online experience.
3 votes -
Portal display both the actual call/dial datetime & notice post time
Have the monitoring/reporting portal display both the actual call/dial datetime and the PAPI notice post time
4 votes -
Improve Reporting Export
IPA's reporting allows you to filter or search call campaigns for a specific customer name or phone number. The results list is brought up onscreen (see attached image 1). You have the option to Export the results list, but when you do so, it's the entire call campaign, not your search results (see attached image 2).
It would be far more useful for review & troubleshooting if the Export &/or Print options applied to what you were looking at onscreen.
6 votes -
Cancel Hold Via IPA
Currently, when a customer calls IPA, they can hear their total number of holds, & the title & position in the queue for each hold. We want them to be able to cancel a hold request if no longer interested in an item.
Customers who manage their account by phone should have access to the same functionality on that platform as those who manage their account online.
6 votes -
Add SMS support for Vietnamese
Vietnamese is an official language of our library. We would love to have SMS messages support that language.
2 votes -
Add SMS support for Amharic language.
Amharic is an official language of our library. We would love to have SMS message support that language.
2 votes -
Help Option in SMS Alerts
I'm not sure if this is possible already, as we're not yet using SMS Alerts/Vega Interact, but I would like to see a scenario where when a customer gets a text message notification from the library:
A LIBRARY ITEM YOU BORROWED IS OVERDUE. CLICK HERE FOR DETAILS <LINK>
When configured, I know patrons can type R for renew & the system will attempt to renew the overdue item.
Our library offers 24/7 virtual reference via text messaging. So, I'd like to see a patron be able to respond with an H in SMS Alerts & that somehow connect with/launch a…
1 vote -
IPA messages should be available for all notice types
We'd like for IPA to offer the same types of notices that LX Starter does to allow for better equity for our phone patrons.
13 votes -
More Local Control Over "Holiday" Calling
Currently, IPA does not make calls on a number of holidays in the USA & Canada (see attached for the USA dates, which includes standard holidays & others that are less so, like the day after Thanksgiving).
This runs counter to our pre-IPA practice of allowing calls on all days except Christmas & Easter.
It also runs counter to our sending of e-mail notices, which go out 365 days a year.
We'd like the ability to exercise more local control over what days, if any, calls are not made.
And as we learned yesterday (July 4th), the ability for patrons…
7 votes -
More Customization for Prompts
We would like improved customization for the prompts/menu options heard when callers dial in to IPA. Our Library's preferred designation for patrons is "customers," & while that seems trivial, we'd like it to be consistent. We'd also like to be able to change things like "patron barcode" to "library card number."
3 votes -
Separate out conclusion/goodbye part of message
Currently the conclusion string of the message (in our case "goodbye") is included in the string that is spoken before the "repeating" message. It would be ideal to only have this conclusion message spoken once, at the very end of the call before the system hangs up.
3 votes
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