account linking/associations
Linking accounts in the account portal appears to have no effect on patron associations in Leap. Because linking and associating accounts have similar functions and names, it makes sense to more fully integrate them with each other. For example, if accounts are associated in Leap, create the link automatically in Vega Discover rather than requiring patrons to go through the whole passphrase process, and vice versa. Having two functions that are very similarly named and do almost the same thing will get confusing for staff and patrons.
Maren Hunt
shared this idea
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Kathryn Brew
commented
Sierra also has a linked patron feature. I assume each one works slightly differently, which is why it is hard to integrate, but this has caused significant confusion with staff. At the least, the patron-facing linked patrons in Vega Discover and Vega Mobile should be the same. If the ILS could be a single source of information, everything could work together nicely. Since Clarivate owns Vega and the two main ILSs used by Vega customers, developing the Vega-like linked patron feature in Sierra and Polaris could replace/enhance the current ILS linking features and the need to have them separately in Vega Discover and Mobile.
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Andrew Teeple
commented
Agreed. Having two separate services that basically serve the same function, but do not communicate with each other, is redundant and causes problems with public services staff members who now cannot tell if a patron is allowed to pick up holds for a family member or not; they may be associated on Vega Discover but not linked on Polaris(?)
Please fix this and allow Vega Discover and Polaris to communicate these links/associations to each other.