Updating PACREG Library Card Numbers for Room Reservations
When someone applies for a library card, the ILS provides patrons a temporary library card number beginning with "PACREG." When a patron uses this temporary number to reserve a meeting room, there is no way for staff to update the library card number attached to a reservation. It is a read only field (which is opposite in event registrations.) The ILS communication is one way, pulling name data into VP. Is it possible for the library card numbers to somehow automatically update when a permanent card number is assigned? If not, is it possible to make this field editable for staff to update? It is creating confusion for patrons when they have to recall a temporary number (sometimes assigned months ago) to look up their upcoming reservation. We have many upcoming reservations with this situation resulting in patrons who cannot do self service with reservations.
Grace, if you can open a Support ticket with the old card and the new card, we can ask if they can manually move the registrations to the old card.
I think Jen's suggestion would also work in your case, where being able to update the barcode would re-link their bookings and registrations.
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Grace commented
I do not know how to open a support ticket. I looked around this website and my library's vega program. I will also ask the librarian who took the issue for the patron's information. She came to me, since the calendar is one of my main library duties.
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Grace commented
I have two patrons who are residents of my township. They use their home library card to sign up for events in other libraries in our cooperative. One of the patrons lost their library card and subsequently their card number. We updated the card number in Leap. However, when the patrons logged into Vega Program to see their upcoming events, everything was missing. Vega Program did not transfer their previously register programs to the new card. The patrons have registered for programs at three different libraries, including the home library. Angela, if you want to contact me individually about this, please do. Thank you.