Enable multiple pickup locations per branch in Mobile App to support locker, curbside, and in-library holds pickup
I was told by Innovative support that SOLUS said the Mobile App will not be supporting the new pickup area functionality available in Polaris 7.5 that allows a user to select first a library and then a designated pickup area.
Providing an option for pickup locations is crucial as more libraries start to offer smart locker pickup and other, separate, pickup area scenarios.
The current work-around of creating new "branches" in Polaris just for a pickup location for a locker or other area creates multiple data and maintenance challenges both for administrators and library staff. This challenge is further multiplied in a multi-library consortia setting.
Including the new pickup area functionality in the Mobile App would allow libraries to provide the options without the need to create new “branches” which would in turn help streamline, simplify, and improve the experience of both staff and users.
Alison Hoffman
shared this idea
2025.36 Release
Polaris Holds – Pickup Area Selection: Apps using the Polaris Integrated Library System can now select a specific Hold Area in addition to choosing a Branch. This appears after a patron selects a pickup location and applies to both creating a new hold and updating an existing one.
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Alaina Craine
commented
I think that multiple pick-up locations per branch should be enabled in the mobile app. My library currently has lockers as a pick-up location in Polaris. Our patrons will likely expect to be able to have our lockers as an option right away in the app.
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Linda Eastwood
commented
While my library does not have lockers as a pickup location, there are member libraries that do, and others may consider it for the future. Patrons will expect it in the app.
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Alexandra Harvancik
commented
Our consortia has several libraries incorporating this technology into their service model. It is critical to provide our patrons with seamless transitions between the various portals they use to access our libraries. It is essential that our mobile app support Pickup Areas.