Settings and activity
197 results found
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16 votes
Alison Pruntel
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22 votesAlison Pruntel
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25 votesAlison Pruntel
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18 votes
An error occurred while saving the comment Alison Pruntel
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16 votesAlison Pruntel
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18 votesAlison Pruntel
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An error occurred while saving the comment Alison Pruntel
commented
Yes, this would be something we'd want, as long as we could decide what the patrons can opt out of.
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17 votesAlison Pruntel
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18 votesAlison Pruntel
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21 votesAlison Pruntel
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23 votes
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4 votesAlison Pruntel
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8 votesAlison Pruntel
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30 votesAlison Pruntel
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154 votesAlison Pruntel
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An error occurred while saving the comment Alison Pruntel
commented
Another unintended consequence is that if a patron who has an email account that works for everything else, just bounced randomly in LX and thus now blocked forever, they also get removed from our other notification systems (OrangeBoy/Savannah specifically), which we use for marketing e-blasts. OrangeBoy/Savannah looks at the account in Sierra on a weekly basis to confirm the e-mail address has not changed. If the patron's notice bounced, then after a week they will no longer get our other e-mail communications.
An error occurred while saving the comment Alison Pruntel
commented
We have random patrons who are receiving their library notices via LX Starter and then suddenly they hard bounce.
Once they have a hard bounce, at least in some cases, we see a message in LX that says “The email address … is invalid because it bounced the last email that was sent to it. Unless you replace this email address with a valid one, this contact cant be emailed.”
E-mail that we send directly to this same patron from the same “from” address (but isn’t a notice going through III) does not bounce. Also, the patron has already put our email address in their safe senders list. Having them put that address in their safe senders/address book/contacts does not seem to mitigate the issue. We don’t want to tell patrons to keep doing this if it doesn’t work.
Is there any remedy besides telling patrons to set up a different email account just for notices and see how that goes? It seems pointless to tell them to put our email address into their safe senders list if it doesn’t fix it. We can’t put their old address/address that already hard bounced back into their account or at least via the LX backend, so they’d have to give us a different address. Their email address IS valid and it's not reasonable to ask them to create yet another email address just for our notices.
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25 votes
The product team will review this idea for consideration for a future release.
Alison Pruntel
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35 votes
The product team will review this idea for consideration for a future release.
Alison Pruntel
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25 votes
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
An error occurred while saving the comment Alison Pruntel
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It would be much easier to have this in Sierra vs. relying on it to be documented somewhere else. With having it in Sierra, we can make sure the system admin is able to maintain that information (won't get overwritten on a spreadsheet somewhere).
Alison Pruntel
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43 votes
The product team will review this idea for consideration for a future release.
Alison Pruntel
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6 votesAlison Pruntel
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3 votes
An error occurred while saving the comment Alison Pruntel
commented
Due to the limitations of Wix forms, we are having to use a 3rd party application instead (OpenForms), therefore not keeping the user/patron on one domain/platform.
Alison Pruntel
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This was a feature touted as "coming soon" when we became an early adopter. We would like to embed the NYT showcases in our notices, on our Vega WebBuilder/Wix site, etc.