Automate lost card number request via email option in PAC
Automate lost barcode number requests. The simple way to achieve this is to offer this option below "Forgot your password" on the PAC login screen. The user clicks this and is asked to enter in the email address connected to the account in addition to first and last name. The patron associated with that name and email address would receive an email with the barcode. If the patron does not have an email on the account, or the wrong email address is entered, the user receives an error message.
Idea Value
This would save staff time in person and on the phone. Patrons would have an easy way to regain control over their account, as well as access Libby and Hoopla on holidays and after hours.
Tammie Harris
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In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
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