We had a staff member let us know that they had a credit on their personal account and they found the process of dealing with the credit to be a little frustrating. The credit did not automatically apply to their other fees and there was no way for them (as a patron) to tell the system to apply the credits. The only option was for the patron to get in touch with staff to have this taken care of. This would give the patrons more flexibility for managing their account.

It might be nice to provide more options for how credits can work (for instance, a setting that can be toggled to auto apply credits or a setting to allow patrons to apply credits from their account online).