Permit cancellation on "held" items - staff only
In the 7.5 update, which introduces the ability to cancel items in "shipped" and "held" statuses, I suggest extending this cancellation privilege to staff members exclusively. When patrons cancel items that are on hold, those items are often already on the hold shelf, and the system's only notification to staff is by adding the item to the cancelled hold list.
By allowing only staff to cancel holds, they could promptly remove the item from the shelf and cancel it directly, eliminating the need for setting an expiration date or other measures to force its expiration.
Brandon Williams
shared this idea
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Emma Olmstead-Rumsey
commented
Just curious Brandon, what is your current workflow? Before we allowed patrons to cancel held items themselves, staff would receive the request, pull the item, check it in, and choose "no" to the "continue to hold item?" prompt. We liked that because it stopped the item status from being changed until the item was physically removed from the shelf. I would worry with cancellation that staff would cancel the item in Leap and then get busy and never remove it from the shelf.