Provide method to recover info associated with a cleared INN-Reach request
It would be great if there was a way to at least see which library an accidentally cancelled INN-Reach item was going out to. Occasionally, staff inadvertently click No to keeping an INN-Reach customer on hold for an item instead of clicking Yes. This happened today during request list clean up away from the physical item. We'd like to contact the requesting library so they can replace the hold for their customer but, with the request completely gone,we cannot access that info. In a perfect world, you could click on hold transaction in the item history and see that info, even in a deleted state.
Jennifer Hoffman
shared this idea
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Kristen Tait
commented
For now, would the Polaris to INN-Reach API logs (specifically API Message Diagnostics) help here? If you accessed them right away it shouldn't be too hard to figure out which transaction is the cancelled one. I can see our patrons' requests that are cancelled, but I don't have an example of an outside request that has been cancelled (I'll try to check and grab a screen shot when I do!).