Provide easy way to convert item level holds to bib level
We teach staff that, except in very rare cases, they should always be placing bib level holds for customers but sometimes folks make mistakes. It would be great there was a check box option in Leap to convert a customer's item level hold to a bib level hold while retaining their position in the queue. Currently, if a staffer places an item level hold in error, to fix it, they have to place a new bib level hold and then use the checkbox and arrows in the queue to move them from last position (for example, 453) to their former position and then delete the item level hold. This can be very tedious and the screen gets pretty wonky when you are trying to put them back at position 223 or so.
Jennifer Hoffman
shared this idea
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MEEP candidate for the Polaris 8.3 release
Functional Requirements (what does it need to do?)
-Add an action to the Leap hold request workform to convert item level hold requests to bibliographic level hold requests
*Not expected to include volume hold requests (first available copy)
-Expected it will use the existing Hold requests: Modify permission
-Expected it will maintain the converted request’s queue position
-Expected the change will be logged in the hold request history -
Wes Osborn
commented
It would also be great if it were just harder to place item level holds. Either make it a permission or add a pop-up "are you sure" when placing an item level hold. We've got a couple of hundred "Not Supplied" holds in our system that are likely just instances of staff doing the wrong thing, placing an item level hold on an item that goes to lost.
