Adding Shelf Check Requests to the Picklist
In our system of 33 branch locations, we often receive system-wide email requests to complete checks of the stacks for items customers claim to have returned but that are still on their accounts.
It would be helpful if Item Records had an additional "Action" option that allowed staff to select "Request Shelf Check". The item would then populate on every branch's picklist with a unique icon next to it, and there would be a checkbox at the top of the list, similar to "INN-Reach Only", that would allow staff to narrow the list to what was shelf check requested by staff.
The item would remain on the list until the shelf check was completed, and if not found, staff would "Deny" for their site and that would resolve it. If staff at another branch found it and checked it in after it was added to the "Shelf Check Requested" list, that would pull it from any remaining picklists that had not yet "Denied" the request.
Molly
shared this idea
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Emma Olmstead-Rumsey
commented
What a clever idea! We currently process these kinds of requests through email as well, and it's very inefficient. As Wes says, sometimes it feels like holds processing is the only thing you can get branch staff to do daily. It would be great to have the option to incorporate shelf checks into a more efficient, familiar workflow.
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Wes Osborn
commented
I might quibble a bit with the "Deny" option, but I really like the idea in General and it might pair well with: https://ideas.iii.com/forums/951742-ils-polaris/suggestions/50192763-putting-hindered-holds-more-prominent-so-all-holds
Sometimes it seems like hold processing is the only thing we can get staff to consistently process.
All this is to ultimately benefit the patron by moving requests and items more quickly through the system.