106 results found

1. View Public Display - Allow for Multiple Choices

   https://ideas.iii.com/forums/951745-ils-sierra/suggestions/46670854-sierra-5-5-direct-view-public-display-to-disco is closed/says it's already supported, but the part for being configured to more than one display option is not addressed. We would like to be able to have more than one option to display - Vega, Classic, Encore and even III Mobile if possible - so we can see how all iterations look right from the SDA. So in the menu it would be View | Public Display | array of choices

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   14 votes

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   UNDER REVIEW  ·  2 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
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2. Generate Statement of Charges directly within patron record

   It would be very helpful to be able to print a Statement of Charges directly from a patron record (and have it formatted for 8-1/2 x 11 paper and mail-ready).

   For context, we are a 138-library consortium, all notices are Auto Notices, and we do not run Statement of Charges for the consortium. Yes, you can run a statement for 1 patron in the Notices function, but this requires consortium staff intervention since that permission is locked down to consortium staff. It would be much simpler for our member libraries to be able to print such a statement on an as-needed basis.

   It would be very helpful to be able to print a Statement of Charges directly from a patron record (and have it formatted for 8-1/2 x 11 paper and mail-ready).

   For context, we are a 138-library consortium, all notices are Auto Notices, and we do not run Statement of Charges for the consortium. Yes, you can run a statement for 1 patron in the Notices function, but this requires consortium staff intervention since that permission is locked down to consortium staff. It would be much simpler for our member libraries to be able to print such a statement on an… more

   16 votes

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   UNDER REVIEW  ·  0 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
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3. Choose Priority between Item-level holds queue and bib-level holds queue

   More control over choosing priority between the item-level holds queue and the bibliographic-level holds manually so that the Processing department can pull back specific items on popular, high-volume holds with more ease.

   3 votes

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   UNDER REVIEW  ·  0 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
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4. Postpone/freeze a hold after it's Ready for Pickup

   Postpone/freeze a hold after it's Ready for Pickup
   Similar to Overdrive's redeliver option. Allow a patron to postpone/redeliver their hold one time if it comes in unexpectedly or at a time when they cannot come to pick it up.

   15 votes

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   4 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  AdminMike Dicus (Product Manager, Innovative) responded

   The product manager will review this idea for possible inclusion in a future release.

5. Mark damaged items improvements

   There are two things we would like to see in the Mark Damaged Items process. First we need a separate notice text for damaged items. We are trying to differentiate between lost and damaged and having to use the same notice text is problematic. Second, we'd like the status after the bill is paid to be Damaged & Paid (just like Lost & Paid) instead of just Damaged, as staff can't tell if this is an initial damaged status or one that has been paid for. These are handled differently and being able to create a list, for example, of all items damaged and paid for withdrawal doesn't seem possible without including all items with a damaged status.

   There are two things we would like to see in the Mark Damaged Items process. First we need a separate notice text for damaged items. We are trying to differentiate between lost and damaged and having to use the same notice text is problematic. Second, we'd like the status after the bill is paid to be Damaged & Paid (just like Lost & Paid) instead of just Damaged, as staff can't tell if this is an initial damaged status or one that has been paid for. These are handled differently and being able to create a list, for example, of… more

   45 votes

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   UNDER REVIEW  ·  5 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
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6. Remove patrons from hold queue when they check out non-holdable copy

   Problem: Many patrons have holds on titles in Quick Pick or Lucky Day collections. When they "get lucky" and check out one of these non-holdable copies their original hold remains in the queue and the patron often neglects to cancel their hold.

   Impact: Fulfilling these unnecessary holds wastes time for staff and patrons and delays trigging other patrons' holds as the item sits on the holdshelf until the expiration date. Collection budgets are also negatively impacted as these unnecessary holds can skew the item-to-holds ratio for high-demand items that selectors use to determine how many additional copies to purchase.

   Solution: When the non-holdable item is checked out the system searches hold queue for a hold placed by the same patron and automatically removes their hold. A message confirming the removal could pop up in the SDA and on the self-checks before completing the transaction, giving the patron the option to keep their hold in place if they would like to. Alternatively a message could pop up after the transaction letting the patron know their hold has been cancelled.

   Value: 1. Save the patron the extra step of remembering to cancel the hold for the item they checked out; 2. Save staff time triggering holds that will never be picked up; 3. Expedite the hold queue on holdable copies; 4. Improve accuracy of fulfillment rates by excluding holds that patron's don't complete; 5. Improve collection development by excluding unnecessary holds in high-demand holds reports

   Problem: Many patrons have holds on titles in Quick Pick or Lucky Day collections. When they "get lucky" and check out one of these non-holdable copies their original hold remains in the queue and the patron often neglects to cancel their hold.

   Impact: Fulfilling these unnecessary holds wastes time for staff and patrons and delays trigging other patrons' holds as the item sits on the holdshelf until the expiration date. Collection budgets are also negatively impacted as these unnecessary holds can skew the item-to-holds ratio for high-demand items that selectors use to determine how many additional copies to purchase.

   Solution:… more

   45 votes

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   7 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  AdminMike Dicus (Product Manager, Innovative) responded

   The product manager will review this idea for possible inclusion in a future release.