For libraries with floating collections, the location where an item was made "claimed returned" may not reflected in the item record. This is because the 3 options staff have when an item is "claimed returned" does not change the location of the item.

Essentially the problem:
An item is “checked out” at location A.
The item is “claimed returned” at location B.
The item location remains as location A.

Staff have 3 choices when they make an item claimed returned:

· 1. Places a claimed returned note in both the item and patron records

· 2. (Optional) Removes the check-out link between the patron and the item; this is equivalent to checking in the item without assessing a fine. If desired, the operator can generate a manual charge and apply it to the patron.

· 3. (Optional) Flags the item as missing (STATUS = 'm') and cancels any outstanding holds on the item

In the second scenario above the item is not "checked in" - instead the link between the patron and the item is severed and there is no check in.

Why is this important? Libraries with floating collections often allow customers to return their items to any branch. If the customer says that they returned the item to a branch that was not their checkout location at a later date, the item is impossible to find. The item location still reflects the original checkout location.

Thank you,
Elizabeth