Mark damaged items improvements
There are two things we would like to see in the Mark Damaged Items process. First we need a separate notice text for damaged items. We are trying to differentiate between lost and damaged and having to use the same notice text is problematic. Second, we'd like the status after the bill is paid to be Damaged & Paid (just like Lost & Paid) instead of just Damaged, as staff can't tell if this is an initial damaged status or one that has been paid for. These are handled differently and being able to create a list, for example, of all items damaged and paid for withdrawal doesn't seem possible without including all items with a damaged status.
Kathy Setter
shared this idea
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Anna Pelepchuk
commented
This would be extremely helpful for our workflow.
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Cynthia Benner
commented
This is a great idea. I wouldn't have thought about it without this request.
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Theresa Hoge
commented
Agreed. We cannot use the current Mark Damaged Items functionality due to these issues which is unfortunate. We really want this to work!
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Katie Zimmermann
commented
Yes! We don't consider the current state of Mark Damaged Items useful with the current use of damaged status for both items that are damaged with no bill or charge and for items that are billed for damage and paid.
The additional notice option would be helpful as well.