Settings and activity
23 results found
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11 votes
Lisa Clancy
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23 votesLisa Clancy
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23 votes
An error occurred while saving the comment Lisa Clancy
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36 votesLisa Clancy
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29 votesLisa Clancy
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9 votesLisa Clancy
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5 votesLisa Clancy
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21 votesLisa Clancy
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25 votes
An error occurred while saving the comment Lisa Clancy
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Wasting staff time AND making a patron wait for the item to arrive from elsewhere, while there is one on the shelf at the pick-up library, is just bad service all around. Please consider this!
Lisa Clancy
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10 votes
An error occurred while saving the comment Lisa Clancy
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So long as the toolbar is no longer receiving updates, basic Circ functionality is critical to LEAP and particularly LEAP offline.
Lisa Clancy
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86 votesLisa Clancy
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43 votesLisa Clancy
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62 votesLisa Clancy
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28 votesLisa Clancy
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23 votesLisa Clancy
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85 votesLisa Clancy
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134 votesLisa Clancy
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44 votesLisa Clancy
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55 votesLisa Clancy
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12 votesLisa Clancy
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This has been an incredibly frustrating experience for our super users, as they may specifically check a pick-up library because there's a copy on that shelf. (Our consortium has a lot of libraries very close to each other, and patrons library hop. There are 6 libraries within 6 miles of ours, for example.) This would prevent negative patron interactions and frustration, which is why I marked it Important.
To answer a question in this thread: we have been told our hold preferences prioritize the local copy, and then follow the delivery route we're on, but every time we've been notified of an aberration, we've sent a query to Polaris and been told that another copy just happened to be checked in (or acted upon in some way) before the Request attached to the local copy. Activity proof denies this, but we get nowhere. It seems so simple to fix. Thank you for the consideration!