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21 results found

  1. Trap hold with first item received

    14 votes

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    4 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy commented  · 

    This has been an incredibly frustrating experience for our super users, as they may specifically check a pick-up library because there's a copy on that shelf. (Our consortium has a lot of libraries very close to each other, and patrons library hop. There are 6 libraries within 6 miles of ours, for example.) This would prevent negative patron interactions and frustration, which is why I marked it Important.
    To answer a question in this thread: we have been told our hold preferences prioritize the local copy, and then follow the delivery route we're on, but every time we've been notified of an aberration, we've sent a query to Polaris and been told that another copy just happened to be checked in (or acted upon in some way) before the Request attached to the local copy. Activity proof denies this, but we get nowhere. It seems so simple to fix. Thank you for the consideration!

    Lisa Clancy supported this idea  · 

  2. When patron barcode changes, auto-update with Libby

    36 votes

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    UNDER REVIEW  ·  2 comments  ·  ILS - Polaris » Customer Relationship & Account Management  ·  Admin →
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    Lisa Clancy supported this idea  · 

  3. Recall function

    18 votes

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    UNDER REVIEW  ·  2 comments  ·  ILS - Polaris » Cataloging & Metadata Management  ·  Admin →
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    Lisa Clancy supported this idea  · 

  4. Clearer messaging when an invalid barcode is used in a password reset

    9 votes

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    UNDER REVIEW  ·  2 comments  ·  ILS - Polaris » Customer Relationship & Account Management  ·  Admin →
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    Lisa Clancy supported this idea  · 

  5. Enhanced Patron Privacy (UDF)

    5 votes

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    UNDER REVIEW  ·  0 comments  ·  ILS - Polaris » Customer Relationship & Account Management  ·  Admin →
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    Lisa Clancy supported this idea  · 

  6. Allow for customization of the Notification preferences dropdown in PAC self-registration

    20 votes

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    UNDER REVIEW  ·  2 comments  ·  ILS - Polaris » Customer Relationship & Account Management  ·  Admin →
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    Lisa Clancy supported this idea  · 

  7. Marking items during picklist processing as Located should prevent other items from being trapped to fulfill hold request

    25 votes

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    UNDER REVIEW  ·  2 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy commented  · 

    Wasting staff time AND making a patron wait for the item to arrive from elsewhere, while there is one on the shelf at the pick-up library, is just bad service all around. Please consider this!

    Lisa Clancy supported this idea  · 

  8. Leap Offline Improvements

    9 votes

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    UNDER REVIEW  ·  2 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy commented  · 

    So long as the toolbar is no longer receiving updates, basic Circ functionality is critical to LEAP and particularly LEAP offline.

    Lisa Clancy supported this idea  · 

  9. Polaris 7.8 - Count Renewals Separately- how many patrons actually checked out an item

    85 votes

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    PLANNED  ·  5 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 

  10. Select multiple branches more easily in LEAP find tool.

    43 votes

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    UNDER REVIEW  ·  2 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 

  11. Patron Preferred Pronouns (Polaris)

    62 votes

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    UNDER REVIEW  ·  3 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 

  12. Staff Client: Icon/Button to Email List of Items Checked Out

    28 votes

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    UNDER REVIEW  ·  0 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 

  13. OPAC: Change password request should notify patron and update modification date in patron registration.

    21 votes

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    UNDER REVIEW  ·  0 comments  ·  ILS - Polaris » Discovery & OPAC  ·  Admin →
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    Lisa Clancy supported this idea  · 

  14. Improve Report Downloads From SimplyReports

    82 votes

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    UNDER REVIEW  ·  4 comments  ·  ILS - Polaris » Reporting & Analytics  ·  Admin →
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    Lisa Clancy supported this idea  · 

  15. Better Handling of "Display" Items

    130 votes

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    UNDER REVIEW  ·  9 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 

  16. Printing and Exporting Reading History in the Polaris

    44 votes

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    UNDER REVIEW  ·  3 comments  ·  ILS - Polaris » System Administration (incl APIs)  ·  Admin →
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    Lisa Clancy supported this idea  · 

  17. Have the ability to use the ENTER key to close a check out in Leap

    55 votes

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    UNDER REVIEW  ·  0 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 

  18. Automate lost card number request via email option in PAC

    12 votes

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    UNDER REVIEW  ·  0 comments  ·  ILS - Polaris » Customer Relationship & Account Management  ·  Admin →
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    Lisa Clancy supported this idea  · 

  19. Leap Check Out Button Label Receipt and add Button to Close without Receipt

    38 votes

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    UNDER REVIEW  ·  1 comment  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 

  20. Include item barcodes on billing notices

    52 votes

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    UNDER REVIEW  ·  1 comment  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
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    Lisa Clancy supported this idea  · 
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