Settings and activity
27 results found
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15 votes
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20 votes
This idea will be reviewed by the product management team for possible inclusion in a future release.
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Lisa Bondy
commented
Adding the CANCEL option at the initial point of making the error would prevent accidentally paying an order record twice and make the invoicing process much more efficient. As a multi-branch library, we often have multiple order records on the same bib record, and items arrive and get paid for on different dates. Staff have accidentally paid on an order record twice in this situation. Once it happens, we have to take multiple steps to fix the error and adjust the fund discrepancies that result. Sometimes we do not even discover the error has been made until days later, which further confuses the situation and complicates correcting it. Having the CANCEL option would make it more clear for staff, especially less experienced staff, and allow them to stop the mistake before it happens.
Lisa Bondy
supported this idea
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39 votes
An error occurred while saving the comment Lisa Bondy
commented
URL displayed can look sloppy and confusing to patrons. A note could direct patrons to the appropriate resource in a much more streamlined, concise way, making the catalog records more user-friendly.
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25 votesLisa Bondy
supported this idea
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An error occurred while saving the comment Lisa Bondy
commented
This enhancement would streamline the search process for patrons and also help eliminate confusion for staff who may be less familiar with all of the different video gaming platforms.
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13 votes
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
Lisa Bondy
supported this idea
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An error occurred while saving the comment Lisa Bondy
commented
This enhancement sounds like it would greatly improve efficiency and save the time and risks of referring back to external documents for notes.
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11 votes
An error occurred while saving the comment Lisa Bondy
commented
This would be extremely valuable for us in our consortium because our patrons can access materials across 50+ libraries. A patron would not know which libraries in the County will ILL a specific item so having to weed through each holding is a frustrating process. It would be a time-saver in getting the material into the hands of the patrons and greatly improve the customer service ILL experience.
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28 votesLisa Bondy
supported this idea
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An error occurred while saving the comment Lisa Bondy
commented
This is a useful idea so that patrons can have uninterrupted access to library resources. Many of our patrons only use online/ mobile services, and would otherwise not be aware that their card is close to expiring. This would eliminate the frustration of a patron finding out their card has expired by being denied access to library materials.
It’s a detriment to good patron service to offer patrons the ability to add a secondary email when that email cannot be used for sending out important library communications. It is best to allow a patron to edit or change their existing email, but only maintain one address in the system to ensure that they are receiving all library messages.