Sierra should send an email notification when Offline Files are Uploaded
As the system administrator overseeing a 54-member library consortium, managing Offline File Processing is a routine responsibility. However, we often encounter delays in processing files because libraries don't consistently notify us when they upload offline files. This results in files remaining unprocessed until the next library contacts us, potentially causing unnecessary checkout delays. If we process the files too many days after uploading, additional errors may occur, making it challenging to track items adequately.
An email notification for Offline File Processing would ensure timely handling of uploaded files. We could proactively monitor file uploads, swiftly process them, and promptly address errors. This enhancement would significantly improve the efficiency and effectiveness of our Offline File Processing workflow within the consortium.
Nicole Turzillo
shared this idea
This idea will be reviewed by the product management team for possible inclusion in a future release.
-
Lisa Bondy
commented
This feature would be a huge benefit to our consortium. As a coordinator who reports to the system administrator, it can be very frustrating within my own 4-branch library if Offline usage is not reported in a timely manner. By delaying the response time and the time that the files are processed, we may be inadvertently causing checkout errors on patron accounts. If our system had an automated notification when Offline files are uploaded, then the process would be more efficient and we can eliminate the chances for errors.
-
Kimberly Allen
commented
As noted, this makes the catalog more accurate which provides better customer service and limits the errors staff have to track down.
-
Shawn P. Farrell
commented
This would be very helpful!
-
Alexis Camarda
commented
Having this feature would greatly reduce the potential for errors by accidentally uploading old files, as well as provide better patron service by processing files expeditiously.