Settings and activity
16 results found
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47 votes
MEEP 2026 Winner
Lisa Bondy
supported this idea
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7 votesLisa Bondy
supported this idea
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An error occurred while saving the comment Lisa Bondy
commented
As a coordinator for a library in a large consortium, it can be difficult managing offline transactions during a Sierra service outage. Staff often get frazzled and may miss a step in the process. If an offline file is uploaded but not processed in a timely manner, this can cause errors on patron accounts. An automatic notification to our library system would enable the offline transactions to be processed more quickly and efficiently, and lessen the chance of human error.
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7 votesLisa Bondy
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6 votes
An error occurred while saving the comment Lisa Bondy
commented
We are a part of a consortium that allows our patrons to visit and check out books from over 50 member libraries throughout the County. Refining the navigation between collection sites would improve the entire Vega search experience for both patrons and staff. Patrons often want to check the availability of a particular title from a neighboring library that they’re willing to drive to, if our copies are checked out. In the pre-Vega system, a quick drop-down menu allowed them to select the exact library they wanted to search without having to comb through holdings of the entire County. It would also benefit the search experience to have the passthrough searches retain the search query and perform it in the collection site you select instead of having to re-enter the search terms.
Lisa Bondy
supported this idea
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28 votes
An error occurred while saving the comment Lisa Bondy
commented
Adding a CANCEL option to the ITEM ALREADY PAID pop-up window would be a valuable enhancement to the Acquisitions system. This issue recently occurred again in our Tech Services Department. An invoicer accidentally paid the same order record twice instead of processing each branch separately. To correct the error, we had to re-invoice the item as a negative amount to reverse the expenditure for Branch #1. We then had to re-invoice the item again under the correct branch so that its order record would be updated to a paid status. This process was time-consuming and created unnecessary confusion. If a CANCEL button were available on the ITEM ALREADY PAID pop-up, the invoicer could simply stop the transaction when the duplicate payment was identified. This would likely prevent the need for corrective invoicing and make the process much more efficient. Adding this option would provide a straightforward way to handle accidental duplicate payments and help reduce both errors and the staff time required to correct them.
An error occurred while saving the comment Lisa Bondy
commented
Adding the CANCEL option at the initial point of making the error would prevent accidentally paying an order record twice and make the invoicing process much more efficient. As a multi-branch library, we often have multiple order records on the same bib record, and items arrive and get paid for on different dates. Staff have accidentally paid on an order record twice in this situation. Once it happens, we have to take multiple steps to fix the error and adjust the fund discrepancies that result. Sometimes we do not even discover the error has been made until days later, which further confuses the situation and complicates correcting it. Having the CANCEL option would make it more clear for staff, especially less experienced staff, and allow them to stop the mistake before it happens.
Lisa Bondy
supported this idea
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39 votes
The product team will review this idea for consideration for a future release.
Lisa Bondy
supported this idea
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48 votes
An error occurred while saving the comment Lisa Bondy
commented
Giving more options to display our unique statuses would be a beneficial enhancement. The current options are too vague and don't seem to provide enough information to patrons, or make it appear that parts of the collection are inaccessible when that may not be true.
Lisa Bondy
supported this idea
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13 votesLisa Bondy
supported this idea
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An error occurred while saving the comment Lisa Bondy
commented
Fixing this issue will improve the interface by making it a more consistent search experience for the user.
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13 votes
As a workaround, you can create a custom question template to collect the grades of attendees or confirm they are in a specific grade.
Angela Nolet
Senior Product Manager
Lisa Bondy
supported this idea
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An error occurred while saving the comment Lisa Bondy
commented
Most libraries base children's programming on the grade level. Having the option to limit by grade would make it easier for both staff and patrons during the program registration process.
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14 votes
The product team will review this idea for consideration for a future release.
An error occurred while saving the comment Lisa Bondy
commented
This enhancement would make our workflows more efficient and reduce the chance of errors when updating records. We have had this happen multiple times where a staff member unknowingly updated a field in an item record in error when using Rapid Update. It is even worse when the staff member does not realize they added an extra field, and then continues to scan multiple items into Rapid Update. Locking the fields would be a failsafe for this problem.
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37 votes
An error occurred while saving the comment Lisa Bondy
commented
Centralized notices are a must-have for consortia libraries. Patrons would be inundated with messages if we were not able to consolidate. Library communications would just become spam.
Lisa Bondy
supported this idea
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23 votes
Updating the request based on customer discussion with product to clarify the purpose of the enhancement.
Lisa Bondy
supported this idea
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An error occurred while saving the comment Lisa Bondy
commented
I agree that the patron expectation is most likely the book format. It would make sense to make this the default format, unless the patron chooses another format through filters.
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27 votes
https://portal.productboard.com/iii/15-vega-product-portal/c/685-syndetics-unbound-features-for-consortias-50-complete
An error occurred while saving the comment Lisa Bondy
commented
A dedicated Children's interface should only incorporate Children's materials, especially when linking to other resources. Parents have an expectation that if their child is using a Children's catalog, presumably in the Children's area of the library, that it is safe and appropriate content being linked and recommended.
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125 votes
MEEP 2026 Winner
An error occurred while saving the comment Lisa Bondy
commented
Patrons should have the ability to control their own reading history, beyond turning it on or off. The ability to delete reading history entries individually makes sense as some items may not be worth keeping in one's history, or some patrons may only choose to keep "liked" items, or only books (not media), etc. It would allow patrons to have some ownership of their reading history, since it is their personal information.
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45 votes
An error occurred while saving the comment Lisa Bondy
commented
Any step to help prevent accidental duplicate ordering would be a benefit to libraries who use this ordering method.
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22 votes
An error occurred while saving the comment Lisa Bondy
commented
It’s a detriment to good patron service to offer patrons the ability to add a secondary email when that email cannot be used for sending out important library communications. It is best to allow a patron to edit or change their existing email, but only maintain one address in the system to ensure that they are receiving all library messages.
Since our consortium transitioned to Vega, patrons have lost the ability to view information from order records, creating a significant service gap. Previously, order record data led to patrons placing holds on upcoming materials before they were received and fully cataloged. Without this visibility, many patrons are unaware that these items even exist, resulting in fewer holds and reduced engagement with new acquisitions. To provide the highest level of patron service, the catalog should reflect the full scope of the collection, including materials that are "on order". Making order records visible ensures that patrons can discover upcoming titles, place holds earlier, and take full advantage of all of the library's resources.