More Complete Status Information on Tabs
The following three status are currently used in Vega:
Available
Checked Out
Unavailable
While Available and Checked Out provide good information for patrons. Unavailable does not. We'd love to be able to map additional Polaris Circulation Statuses either for display or as an addendum to Unvailable.
Primarily the Polaris Circulation Statuses for Held, On Order, and In Process are valuable at-a-glance information for patrons to have.
Given that multiple items can be on a single record there would need to be a ranking system for some statuses.
-
Denise Heid Scarbeck
commented
Here at our library, we have many different displays set up for holidays, library events, etc. Our staff is very good about coding these items as 'On Display" so that patrons will know where to find the item. However, Vega Discover does NOT display that status on the initial tab for the item so the patrons are unable to locate it. This causes a ton of frustration for our patrons. We also have a number of items that are for "In Library Use Only" and this information is also buried within the record. Displaying this information on the tab, in a ranked system when multiple items contain different statuses, would be ideal for good customer service.
-
Lisa Bondy
commented
Giving more options to display our unique statuses would be a beneficial enhancement. The current options are too vague and don't seem to provide enough information to patrons, or make it appear that parts of the collection are inaccessible when that may not be true.
-
Amanda Ouellette
commented
We just switched to Polaris, and the one thing I really miss about our old PAC is the Library Use Only status. Having this status appear in Vega for items that are marked non-circulating in Leap would be extremely helpful.
-
Sharon
commented
We have Sierra as well. It is very important for various statuses to appear. Statuses such as "Library Use Only, "See Librarian" and even "storage" is valuable to know.
-
Nicole Castellano
commented
Our libraries use Sierra, but they have also mentioned that there are a lot of steps in order to see the item statuses, and that patrons are not finding them. It would be very beneficial to have more status options available on the tabs for Sierra libraries as well.
-
Nicole Turzillo
commented
To enhance user experience, we need item status to reflect collection site specifics. The current system fails to account for differing policies, where 'In Storage,' for example, can indicate anything from accessible to permanently unavailable."
-
Eileen Keller
commented
We're a Sierra library, but would really like more granularity in the status of the items. We have specific statuses, like See Librarian, that aren't "This is available and on the shelf" but also not "This is unavailable and you can't access it" .The current display is to vague and can be confusing to patrons.
-
Amanda Gilbertie
commented
I would much prefer that the tab read "On Hold" rather than "Unavailable" when an item is on the hold shelf. To me, unavailable infers that the item cannot be requested or accessed at all. Seeing that may prevent patrons from even attempting to place a hold, whereas, "On Hold" makes it clear that the item exists and that a patron may place a hold.