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22 votesSara supported this idea ·
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61 votes
This will be a part of the Renewal Journey feature
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72 votesUNDER REVIEW · 11 comments · ILS - Polaris » Acquisitions, Serials & Item/Issue/Inventory Management · Admin →Sara supported this idea ·
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34 votesSara supported this idea ·
Having the ability to unblock a hard bounced email address is critical.
It is unreasonable to ask patrons to create an additional email address simply to receive notifications for their library account, especially if the patron validates the email on file.
It is also unreasonable that library staff do not have the ability to reinstate or mark a hard bounced email as safe.
Customer service is important to all libraries, and implementing a fix for this issue would eliminate a negative conversation for those involved.
Please reconsider!