Add ability to enter a reason when cancelling a hold
Currently, patrons receive a default email message when their hold is cancelled. It would be great for staff to have the ability to enter a reason or write a brief message letting the patron know why their hold was cancelled.
105
votes
Amanda Raver
shared this idea
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Beth Bechtel
commented
It would be really good customer service to be able to communicate with patrons about why their hold was canceled within the default email. Great idea!
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Thomas Nielsen
commented
I could see the benefit in having an SA table to populate the list for staff to select from.
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Beth Lane
commented
This is a useful idea. Staff can add a note to the customer's cancelled hold, but the note isn't visible to the customer. They have to contact the library and ask staff to read the note to them. It would be a great service to have the note visible to the customer.
