Add ability to enter a reason when cancelling a hold
Currently, patrons receive a default email message when their hold is cancelled. It would be great for staff to have the ability to enter a reason or write a brief message letting the patron know why their hold was cancelled.
Amanda Raver
shared this idea
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Ruth Rando
commented
Makes hold fulfillment issues clear to patrons and more efficient for staff
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Vicky Smith
commented
Patrons receive a hold-cancellation message whether they initiate it or not. The very ugly workaround we use is to include a statement to the effect that "if you did not cancel this hold yourself, please contact us for more information." The ability to select from a list of possible reasons would be a game changer.
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Ruth Rando
commented
Patrons think their hold has been cancelled and it may be that another edition has been supplied
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Margaret Rose O'Keefe
commented
This would be great when I do our consortium's monthly deletions of withdrawn items/bibs, this way I could let the patrons know that the last copy had been withdrawn of that particular title/edition and they should try to get another edition or get the title another way.
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Beth Bechtel
commented
It would be really good customer service to be able to communicate with patrons about why their hold was canceled within the default email. Great idea!
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Thomas Nielsen
commented
I could see the benefit in having an SA table to populate the list for staff to select from.
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Beth Lane
commented
This is a useful idea. Staff can add a note to the customer's cancelled hold, but the note isn't visible to the customer. They have to contact the library and ask staff to read the note to them. It would be a great service to have the note visible to the customer.
