Borrowers rarely claim they returned something until they receive notification that they've been billed for a Lost item. In Leap, changing a Lost item to a Claim is a very messy and step-heavy process. One has to copy the barcode of the lost item, which opens up the item window. Then come back to the patron record, and check out the lost item again (without checking it in). That removes the lost status and removes the bill, often one of the goals. Once the item is checked out to the patron and appears in the Out/Overdue view, the staff can select the item and make it a Claim. The process of all of this leaves a history of being checked back in and checked out again, which, when viewed by others, makes it seem as though staff was tampering with the record.

By contrast, it's very simple to change a Claim to a Lost item, and the trail is "clean." So please consider providing staff with a clean and simple way to change a Lost item to a Claim.