In the i-tiva 3.0 dial-in process, there are menu navigation issues caused by a SIP2 Due Date (AH field) formatting issue. These issues cause the dial-in process to fail.

In SIP2 message 18 (Item Information), Polaris is currently returning the Due Date in the following format:

DD/MM/YYYY HH:MM:SS

Because the SIP2 standard does not define or enforce a required date format, i-tiva relies on vendor-compatible parsing. i-tiva has confirmed that this specific format is not parsed correctly and results in call-flow failures.

i-tiva supports the following date formats, any of which would resolve the issue:
• DD/MM/YYYY
• D-M-YY
• M/D/YYYY
• MM-DD-YY
• YYYYMMDD
• YYYYMMDD HHMMSS

Request:
Please allow the SIP2 Due Date format to be controlled via a vendor profile negotiated in the SIP2 96 Login message.

This vendor-profile approach aligns with the fact that date formatting is outside the SIP2 specification and minimizes risk to other vendors by not changing the current behavior.