Issue
When a patron places an item-level hold and the item’s status is later changed to Missing, Lost, or another status that renders the item unfillable, the patron is not notified of this change. The hold remains in place without any communication, leaving the patron unaware that the request can no longer be fulfilled. This also happens with bib-level holds when the last available item linked to the record goes to a status like Missing or Unavailable.

Requested Enhancement

When a hold becomes unfillable due to a status change (e.g., Missing, Lost, Withdrawn, etc.), Polaris should automatically notify the patron that the status of the item has changed, and it can no longer be filled.
Ideally, this notification would function similarly to other automated hold status communications.

Benefits
Improves patron experience and transparency
Reduces confusion and unnecessary wait times
Decreases staff intervention to manually identify and explain unfillable holds
Aligns system behavior with patron expectations for automated status updates