Granular Permissions on Item Record
We would like to see more specific permissions on items records to allow staff who don't have access to edit entire item records to be able to do basic things like add and delete item messages or change the status of the item.
Frontline staff are discovering outdated item messages or finding that items are missing, and it's inefficient for them to have to contact someone else to change the status of the item, or delete an item message attached to it.
The product manager will review this idea for possible inclusion in a future release.