SIP2 support for NCIP check in
Currently when NCIP items are returned via a sorter, SIP2 is not able to check them in. This results confusion for staff and patrons, as when staff check in the item it traps the hold once again. Currently, the only solution is to re-check out every item returned through a sorter to the patron, and then re-check it in via SDA, which adds to overall workload.
Jessica Zillhart
shared this idea
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Sarah Peterson
commented
We really need this so we can successfully check ILL items in and out on selfchecks. As it is, we have had to move those items into the workrooms, causing additional trouble for customers and staff.
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Jennifer Nicolotti
commented
We recently started using NCIP for ILL lending with OCLC. It is not documented anywhere that NCIP is not compatable with SIP2, and so we had so many issues with items never deleting that we finally figured it out. This is a huge problem for us. We are 24 branches, and have trained our customers for years to check out and check in at our selfchecks. We now have to keep all ILL items behind the desk, when with INN-Reach customers knew they could use the self checks. Making this change is frustrating and time consuming. We have the rfid tags in the items, and checkout does not appear to be a problem, it is just checkin. We need this enhancement as soon as possible for our customer service.