give libraries the option to exclude ratings from Homebound circulation workflows
Our homebound customers love the Sierra reading history functionality, but tell us that they do not want the Library to give them a checkout receipt that includes an option to rate the title. They also tell us that they do not want their personal information on the receipt (and the library cannot edit the Homebound receipt template).
Additionally, circulation staff workflows are hindered because if a stack of homebound items are returned, they have to use the keyboard / mouse to move past the checkin rating prompts.
Elizabeth Wright
shared this idea
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Sarah Kasprzak
commented
We would love to have the ability to turn off the rating sheets by default. We use the Homebound module for our Visiting Library service. Staff select titles to hold, checkout and deliver to homebound patrons in monthly truck deliveries. The ability to exclude items previously borrowed is invaluable for this process; however, we do not make use of the patron rating sheets. Instead, we use saved preferred searches and notes on patron records to keep track of patron preferences and feedback. Having to click to not print the ratings sheets slows down the process greatly when staff are circulating batches of books for these patrons.
Our patrons do not want to fill out individual rating sheets and staff would not really have time to review rating sheets for individual titles anyway.We would very much appreciate being able to turn off the rating sheets by default and not prompt at all for printing.