Allow changing of hard coded "collection agency" wording
We would like to change the wording on our bills to patrons for long-overdue items from “COLECTIONS AGENCY REPORT CHARGE” to “MATERIALS RECOVERY SERVICE CHARGE,” but this is hard-coded. We use Unique Management, who describes themselves as a materials recovery service, and we try hard to always use that wording and not say "collection" or "collection agency." Some patrons have become alarmed by seeing "collection agency" on our bills for long-overdue items and in their accounts.
Phil Shirley
shared this idea
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Shawn P. Farrell
commented
This would be a nice change. I've worked with Unique for 25 years now & as much as their process has continued to change to make things even easier on patrons, there's still a benefit to softening the language a bit. Where I can, I've changed the language as much as possible from "collection agency" to "materials recovery partner."