Text/SMS Notice Preference
Please integrate text messaging/SMS as a notice delivery method just like print, phone, and email. Some patrons want texts and no other method. Even if patrons must complete a step outside Sierra, staff should be able to see and choose text as a preference. This would make things more consistent and easy for both patrons and frontline staff.
We had planned to switch to Vega Interact SMS but discovered that it is intrinsically linked to email notices, limiting its ability. We would love to have SMS as a real notice option in Sierra.
3
votes
Kathryn Brew
shared this idea