Improvements to Offline File Processing
As a System Administrator for a 54-member consortium, I want to receive an automated notification when someone uploads an offline file for processing. This would enable immediate file processing without waiting for manual staff alerts, prevent circulation errors caused by processing old files, and streamline the consortium workflow.
Nicole Turzillo
shared this idea
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Lisa Bondy
commented
As a coordinator for a library in a large consortium, it can be difficult managing offline transactions during a Sierra service outage. Staff often get frazzled and may miss a step in the process. If an offline file is uploaded but not processed in a timely manner, this can cause errors on patron accounts. An automatic notification to our library system would enable the offline transactions to be processed more quickly and efficiently, and lessen the chance of human error.