Import item cost into INN-Reach temporary records
Import the item cost when creating a temporary INN-Reach item record so patrons of the borrowing library can be charged an accurate replacement charge for items that they lose or damage.
Maren Hunt
shared this idea
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Lisa Bondy
commented
We have had an issue where a patron was overcharged for an item on loan. Being able to import the actual price into the INN-Reach record would prevent this mistake from happening in the future.
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Nicole Castellano
commented
Since we don't have access to the prices in temporary records, the patron could end up paying the wrong amount for a billed INN Reach item.
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Nicole Turzillo
commented
The current generic default cost leads to patrons being overcharged for items with values significantly below the default. For instance, our default book cost is $25. Consequently, if a patron pays online without contacting their library, they could pay $25 for a paperback that the owning library values at only $7.99.
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AdminSamantha Quell
(Admin, Innovative)
commented
I'm moving this enhancement to the INN-Reach section. Right now, the D2IR APIs that the Polaris/INN-Reach integration use do not include any prices. From the Polaris side, we'd need the INN-Reach system to accept, store, and pass the item price in order to populate it in the temporary item records.
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Maren Hunt
commented
Import the item cost when creating a temporary INN-Reach item record so patrons of the borrowing library can be charged an accurate replacement charge for items that they lose or damage.