40 results found
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Suppress Reading History Opt-in Button
When the setting for reading history is not active, have the option to suppress the opt-in button from patrons. Currently, it is displayed, which causes some confusion among patrons.
3 votesThis is a bug in the account portal and should be reported to support.
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Limit holds pickup location to item location
Allow to limit holds pickup only to item location.
This is similar to what can be done in Sierra using the Home pickup parameter in the loan rule. Vega does not offer this option and does not apply this value from Sierra loan rules.3 votesThis is not a Vega Discover problem. This is a Sierra API problem. If a title cannot be picked up anywhere other than the item home location Sierra should be telling us this. We recently added a feature that presents a second step in the hold workflow when this is configured correctly in Sierra and an item can only be picked up at a certain set of restricted collections.
If things are not working as you expect I recommend you first speak to support to check your Sierra settings and if this can't be resolved there put in an enhancement for the Sierra APIs.
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Account Portal notification information should distinguish between phone call and text message
The "Preferred Contact Method" section in Account Portal displays a phone number with "Home phone" or "Mobile phone" prepended to it if the patron is signed up to receive phone calls or text messages. However, the "Home phone" and "Mobile phone" prefix don't correlate to whether the patron is receiving calls or texts, it's determined solely by which phone number field is being used in the ILS or by the order in which the patron has added/removed phone numbers in Account Portal.
Please update how this information is displayed so that patrons can tell which notification method they are actually…
5 votesThis is a planned Problem Report fix. If you would like to track that fix through support submit a Problem Report. The fix is planned for Q2
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better renew item failed message
We have had several customers state that the error message that displays when you try to renew an item that cannot be renewed is misleading and "makes them feel like they have done something wrong". The image is fine, but we just want to change the text around the image. The customer has not really made an error - it is just that the item they want to renew cannot be renewed because there are holds on the title. [Note: I cannot attach the image and have tried various formats. The image text says "ERROR" and shows a woman at…
3 votesYou can customize the error shown when a checkout renewal fails by updating this string translation in the english language file: "checkoutRenewFailed": "Renew failed. Try again",
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Translation for passcode reset email and passcode reset process screens
Currently, the passcode reset email is not editable and is not available in any languages other than English. Please add support for custom email text in other languages.
Reasoning:
-Discover is clearly intended to offer customers the option to support multiple linguistic groups--see the extensive language string customization and support for a large number of languages in Discover itself. If this is a feature Discover wants to make available to customers, multi-language support needs to be throughout the product, not just in some areas.
-The "Patrons are permitted to reset passcode" toggle is global, so customers that want to turn…8 votesRequested that this be submitted through Support as a bug.
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Sync Showcase Button Permissions
Right now, the "Sync to ILS" button is available on any showcase that pulls from Sierra, but that button only does anything if you're logged as the owner of that showcase. If you attempt to sync to the ILS as another user, there's a generic error generated. That button should not even be available if the user does have the permissions to take that action.
3 votesPlease report this to Support as a Problem Report.
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Translate the texts in Share Emails
As a Swedish library, we need the ability to translate the text strings within the email sharing feature.
"Take a look at the following item
Publication date:
Author:Check availability and additional information in"
We assume the same goes for Vega customers in other non-English-speaking countries.
6 votesWould you mind putting this request in through support as a Problem Report. We consider any lacking translations a bug and I want to track this through our Problem Reports rather than enhancements.
Best Regards,
Samantha Cunning
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Disable Vega Discover Cookie Prompt for Kiosk Sites
As of May 8th, 2024, Patrons at Vega Discover Kiosks which run in incognito mode are now presented with a greyed-out screen with a small white cookie banner at the bottom. For patron privacy, best practice for any Kiosk deployed in a public space calls for the erasure of all browser cache and cookies at the end of the kiosk session. For a walk-up session, there is no clear instruction as to what action needs to be taken to get to the full site, clicking a small "x" in the lower right corner is neither intuitive nor accessible. This prompt…
124 votesTo protect the privacy of all users the Cookie Banner is enabled for all Discover use. We understand that kiosk use may be anonymous by nature, however, all customer searching should be able to opt in or out of tracking.
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Searching physical items that are currently checked out
When you search for a title and apply the “At Library” filter to remove online items, Vega also excludes any titles where all copies are currently checked out. This can make it appear as though the library doesn’t own the title at all, and it prevents users from placing a hold.
While it’s possible to filter by format instead, patrons may not think to do that. They might select “At Library” and “Book,” expecting to see everything the library owns, but still not find a title that is actually in the collection.
1 voteThe Availability filter is to filter to available items at the library or potentially available items online (we cannot know the availability of everything at an econtent vendor because of how their availability API works).
If you want to request a different type of filter, please let me know what you'd like it to be.
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Consistency for authors who have initials
There seems to be zero consistency for getting search results for authors who have any variety of initials as part of their name. For example, if you search for books by the author T.L. Swan, you will yield no search results unless you figure out to search specifically putting the periods as follows: T. L Swan or Swan, T. L
This makes no sense and is incredibly confusing. Any variety of where the periods are should yield the same search results, regardless of whether I input tl swan, t.l. swan, etc.5 votesThis should be a problem report submitted to support
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Links to unavailable items should have a "No Items Available" page instead of 404
We have many bib records with no items available (Lost, Missing, etc). Unfortunately these still show up in "similar item" suggestions in the catalog.
Currently if you click on one it takes you to a 404 page.Once on the 404 page, you can't simply click back to go to where you were, since that seems to take you to a page that forwards you back to the 404. The only way to go back is if you hold down the back button to go back 2 pages (which many users will not know.)
Example of the issue:
https://youtu.be/2TrY1TjndxUSince…
8 votesHi Michael,
We were taking a look at your Syndetics information today based on your feedback to Danette. There is a problem with your synchronizations that is currently being fixed by support. You should not normally see 404s when you data is synching properly.
Best Regards,
Samantha Cunning
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Items with no availability shouldn't show up in suggestions
When a bib record has 0 available items (all items lost or missing), it shows up in the 'You May Also Like" section. When clicked on, it takes the user to a 404 page.
It seems that these items are suppressed in direct searches - so they should probably also be suppressed from being suggested.
8 votesThere is no way to accomplish this type of restriction in the records that are sent to syndetics as a representation of the bibs that are available in the catalog.
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Adjust UX of My Bookshelf
The "My Bookshelf"-section gets its own scroll bar when opened, with the browser regular scroll bar still being used by the catalogue page, which is behind the "My bookshelf-section". When opening for instance reading history, a tiny third appears (see attached picture) which is to be used for scrolling in the list of the reading history. This is very confusing.
1 voteThe Account Portal updates coming in early 2026 will fix this issue. The bookshelf will be replaced with the Account Portal view.
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Show original release date (for movies) / original publication date (for books) / etc
It would be really nice if we could prioritize showing the original release date year over the publication year of DVDs in particular.
This would probably be helpful for books too, but for movies the DVD publication date is especially irrelevant and confusing to most patrons.
Many items share titles, and the original year is an important way to find what you are looking for.
This information is often not in the cataloging info (I don't understand why, but then I also don't have an MLIS), but I would think it could be pulled from Syndetics Unbound or LibraryThing.
6 votesWe cannot support a feature that doesn't use data from the MARC record to display data. A request could be sent to Syndetics to add this data to a book profile widget or something similar.
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Internationalization of Share Emails
As a Swedish library, we need the ability to translate the text strings within the email sharing feature.
"Take a look at the following item
Publication date:
Author:Check availability and additional information in"
We assume the same goes for Vega customers in other non-English-speaking countries.
1 voteThis is being handled in a Problem report.
Best,
Angela Nolet, Sr. Product Manager
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Translation of the text-strings in the 'share to' email.
As a Swedish library, we need the ability to translate the text strings in the 'share to' email.
"Take a look at the following item
Publication date:
Author:Check availability and additional information in"
We assume the same goes for Vega customers in other non-English-speaking countries.
1 voteThis is being handled in a Problem report.
Best,
Angela Nolet, Sr. Product Manager
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Prevent auto scroll back to the top when selecting non-circulating locations
When using the search bar to filter locations under the non-circulating settings, the scroll bar automatically goes back to the top of the list after you tick one location.
This is fine if your filter does not have many items, but if you have over 100, like I did, it takes a long time to complete the work as you have to keep scrolling down after every location.
The auto scroll doesn't seem to happen if you're not using the search filter.
1 voteThis problem appears to have only occurred once at the release of the feature and no longer occurs and cannot be duplicated.
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Prevent auto scroll back to the top when selecting non-circulating locations
When using the search bar to filter locations under the non-circulating settings, the scroll bar automatically goes back to the top of the list after you tick one location.
This is fine if your filter does not have many items, but if you have over 100, like I did, it takes a long time to complete the work as you have to keep scrolling down after every location.
The auto scroll doesn't seem to happen if you're not using the search filter.
1 voteWe were unable to replicate this. If you see it happen again, please open a support ticket.
Best,
Angela Nolet, Sr. Product Manager
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Add a Playaway Tab in Polaris for Rollups
Currently, our Playaways are rolling up with our audio books on CD, both under Audiobook and making it difficult for patrons to find the playaways. I've been told that this works for Sierra, but not Polaris. Thank you.
3 votes -
Vega Release Notes Suggestion
Hi Vega team,
Submitting a suggestion on behalf of NLB.
NLB suggests to provide a before and after comparison in release notes for side by side comparison of any new UI related changes.
This will enable them to create demonstration / training materials for end users' awareness with each release.
Thank you
Jack Zhang
3 votesThank you for the feedback, we'll consider adding more images to the release note.
Angela Nolet, Senior Product Manager
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