Enable multiple pickup locations per branch to support curbside and in-library holds pickup
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Emily Laws commented
Several of our library system libraries use lockers as a pickup location. It is advantageous for patrons and staff to have a unified system for managing this service.
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Linda Eastwood commented
This is very important to libraries that have lockers. This is becoming a popular service and more libraries may add lockers in the future as it has become something the public is starting to expect.
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Eric Young commented
We are live with v7.5 and gearing up to determine our settings for Pickup Area and we will be reviewing all hold related services, such as looking at Vega LX (Starter, Discover, etc.), Innovative Mobile, and Polaris API. We have been working with our locker vendor to honor the new SIP2 extension, which is going well. The new pickup area functionality needs to be supported in all hold related features, functions, and services.
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Alison Hoffman commented
Please include this or at least connect to the pickup area functionality available in Polaris 7.5 - such as is included on the roadmap for LX Starter: https://portal.productboard.com/iii/15-vega-product-portal/c/719-support-pickup-area-in-hold-pickup-alerts-and-final-hold-pickup-notices-for-polaris
Polaris 7.5 includes new Pickup Area functionality that will allow a user to select first a library and then a designated pickup area.
Providing an option for pickup locations is crucial as more libraries start to offer smart locker pickup and other, separate pickup area scenarios.
The current work-around of creating new "branches" just for a pickup location for a locker or other area creates multiple data and maintenance challenges both for administrators and library staff. This challenge is further multiplied in a multi-library consortia setting.
Including the new Polaris pickup area functionality in Discover or at least allowing for multiple pickup locations per branch would allow libraries to provide options without the need to create new "branches" - all of which would help streamline, simplify, and improve the experience of both staff and users.