107 results found
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Email Address hard bounced notes writes to Dated Notes
When an email is bounced from LX starter, the system currently appends the bounce details to the Non-Blocking Notes section (in Polaris). However, with the introduction of Dated Notes and the ability to hide Non-Blocking Notes, this information can be lost depending on system settings.
We would like to see one of the following options implemented:Allow administrators to choose where the system writes the hard bounce message.
Have the system automatically write the hard bounce message to both note types (Non-Blocking and Dated Notes).
3 votes -
Addition of Block Notice Type
Our library makes considerable use of the Manual Block field in Sierra. Beyond the Collection block, which patrons are more than made aware of through our initial notification process & then later, by our materials recovery partner, Unique Management, we have Manual Blocks for things like lost cards, bad addresses, etc.
Manual Blocks are designed to flag accounts & prevent circulation activity for any number of reasons. But since their introduction, service has evolved, where much of it is remote &/or relies on third party vendors, many of which may not be configured to recognize that a Manual Block is…
2 votes -
Map Polaris 'Use Single Name Field' to 'First Name' Merge Tag
Our libraires use the Polaris patron record 'Use Single Name Field' setting for institutional records (schools, businesses, ILL lending) and patrons with mononyms. The Single Name currently maps to the LX Starter last name merge tag. Libraries generally just use the First Name merge tag in notices, so no name appears in notices for patrons that use Single Name Only. It would be really helpful if there was a way for these names to map to the First Name merge tag!
2 votes -
Improve notice Performance link click data
Now that we are adding some additional marketing content to Hold Pickup Notices, it would be helpful to improve the data on the Performance tab for the notice. Currently, there is a massive list of links with the number of people and clicks next to each. This list seems to be for all time so it is difficult to guage the affectiveness of a specific version of the notice template. Since we are updating notices monthly it would be helpful to be able to filter the data to see clicks from a specific time period (to get information about engagement…
2 votes -
Have LX Starter ingest "Hold Cancellation Reason" to present the data in the cancellation notice
All of our member libraries are using LX Starter for patron notices. We upgraded to Polaris 8.1 which has the hold cancellation reason feature. We would like LX Starter to be enhanced to ingest the "Hold Cancellation Reason" and present the data in the cancellation notice.
1 vote -
Ability to create more than 5 Language Templates
Currently there is a max of five different language templates that can be created in LX Starter. For some libraries, our in particular, we serve a district with seven official languages. With only five available language templates we are unable to serve all of patrons.
1 vote -
Addition of Block Notice Type
Our library makes considerable use of the Manual Block field in Sierra. Beyond the Collection block, which patrons are more than made aware of through our initial notification process & then later, by our materials recovery partner, Unique Management, we have Manual Blocks for things like lost cards, bad addresses, etc.
Manual Blocks are designed to flag accounts & prevent circulation activity for any number of reasons. But since their introduction, service has evolved, where much of it is remote &/or relies on third party vendors, many of which may not be configured to recognize that a Manual Block is…
1 vote
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