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  1. Include a Save As option, or some kind of sandbox/testing area in Template Design so users can play around with the notice design and save different versions before publishing.

    21 votes

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    1 comment  ·  Admin →
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  2. Have a reply-to that goes to the owning or pickup library instead of having it go to the one sender email address.

    21 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  3. Right now the links in the notices look like this - which is something I would never click on and I suspect our patrons feel the same. Please make the URL not look like a fake link.

    https://pqw1ypl0.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.deerfieldlibrary.org%2Fabout%2Fhours%2F/1/02000000l3amnjm4-jb0sbkbc-bkti-ohni-2bkj-c7v8i3ak3ho0-000000/XXVi1ZTSDKTg7fx7ynmjrzj8Eds=318

    21 votes

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  4. 20 votes

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    PLANNED  ·  0 comments  ·  Admin →
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  5. Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.

    Please consider limiting soft bounces ASAP.

    19 votes

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  6. 19 votes

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  7. 18 votes

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  8. We have received feedback from patrons regarding post-introduction of LX Starter, and one common complaint is that the new emails do not display the complete details of all items currently checked out on their account. While this change appeared logical to most patrons, as they only receive notifications for items requiring action, some individuals are still dissatisfied that we no longer send the full account information with each notification. To address this issue, implementing a feature in 'My Account' that allows patrons to toggle between receiving complete account details or streamlined notifications would be a valuable addition, helping to minimize…

    17 votes

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  9. Currently, the email notification that is sent to our designated library email box only list the email address of the patron that has the bounced notice. Please add at least the patrons name and barcode. Adding a copy of the entire notice would be better

    17 votes

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  10. 17 votes

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  11. They can create and remove accounts but if someone they created doesn't click the link in time they need a super admin to resend that email.

    16 votes

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  12. Default contact method:
    Have an option to NOT automatically update notice preference when an email hard bounces.

    We have many patrons that have the notice preference type for text message but also receive emails. If their email bounces and the notice preference type is changed, they will no longer receive the text messages they signed up for.

    OR

    Have an option to only change the default notice type if it is already set to email.

    16 votes

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  13. Currently, it seems the Notice Activity Logs page can only be sorted by the Time Sent column. I would like the ability to sort by any of these columns, especially patron name or barcode. This would allow us to see all of this type of notice that was sent to a particular patron when they report problems receiving LX Starter notices.

    16 votes

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  14. Add a link that leads back to the Sierra Desktop app or Sierra Web patron record or Polaris patron record

    16 votes

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  15. 16 votes

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  16. The ability to retry sending a notice after you update an email address. I deal with student patron records. We send all notices to the students email accounts - however, after they are no longer a student there student email is shut off. However, many if not all of them have alternative email addresses in their student records. So we could resend the notice to the alt-email.

    15 votes

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  17. Some customers only want hold pickup notifications. Others want hold pickup and overdue but not courtesy notices. I believe the fact that notices are all or nothing is a BIG reason why our emails get marked as spam. Please allow patrons to select which notices they receive. Even better, allow staff to decide if a notice is optional. For example, we understand if patrons don't want courtesy notices, but we will always send a bill becasue their borrowing privileges are blocked by then.

    15 votes

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  18. Our library offers multiple languages, it would be efficient and a better UX experience to create folders that the user can then go in and create blocks tailored to it.

    For organization, it would make sense to create a folder- ex. Spanish blocks > add/create all spanish content blocks.

    The design blocks doesnt have a search function, so I have to go through and find what it is I'm looking for.

    15 votes

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  19. Allow customers an option to keep plain text email notices in LX Starter.
    Polaris ILS has a Y/N option in the patron record for "email notices in plain text".
    I would like LX Starter to check and honor this option in the patron record and format email notices according to this preference.

    (snip of patron registration/OPAC self registration view attached)

    15 votes

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  20. In Activity history in the LX Starter dashboard, also display which email address a notice was sent to.

    It would be helpful to see which email address a notice was sent to. The patron may have recently changed their email address and troubleshooting notices would be easier if you could see this history.

    15 votes

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