98 results found
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Add item cost in overdue notices for Sierra
Once Sierra delivers the item cost in overdues, LX Starter will be able to include individual item cost in overdue notices.
7 votes -
link back to ILS for notice settings not included in LXStarter
Something in LXStarter that might direct staff back to the ILS to troubleshoot or update things not handled directly by LXStarter... for instance the Notices function in Sierra, that determines which notices the ILS will queue up/run.
Just as a prompt to ensure staff adding or updating notices will know to check that system function during troubleshooting before escalating and sending in a support ticket.
Like a pop when you publish a notice... Check ILS Notices to ensure this notice is Enabled and Scheduled.
7 votes -
Preserve/Retrieve Notices When API Connection Fails
We recently upgraded to Sierra 6.4...
Something transpired where there were issues with the Sierra API as a result of the upgrade. Initially these issues manifested through the inability to login to our BiblioCommons discovery layer.
III support made some tweaks to the API services & it was eventually sorted, but we've since learned that because of this lost connection, notices generated & queued for sending in LX Starter that morning failed to send. So, on top of not being able to login to our primary discovery layer for most of the day following our upgrade, many of our users…
6 votes -
showcase
Add the ability to choose type of Showcase to add to notices
6 votes -
LX Starter Social Media Platforms Threads Icon Needed
It will be beneficial to all Library ‘s, if LX Starter has the threads icon in social media platforms available for use in all notices.
6 votes -
notice scheduling
Currently, the notices for Current Checked Out Items allows for daily or weekly scheduling, but it would be handy to have the ability to set this at a longer time frame such as monthly, quarterly or by semester as most of our materials check out for much longer periods of time (16 weeks or longer generally), and some users find the weekly reminders tedious.
Either the option to set the automated notices to a longer time period, or the ability for patrons to choose a longer reminder period (opt in to weekly, monthly, etc notice) would be very helpful.
6 votes -
Add Merge Tag to show sample of how hold is filed on shelf
For enhanced privacy, we have configured Polaris Hold Tag to file patron holds under 2 characters of last name, first initial(s) and then last 4 digits of barcode number. We would love to have a merge tag that can pull in the "Hold Tag" template from Polaris that we can title "Filed Under" so patrons will know in advance what information they will need to locate their hold on our shelf.
6 votes -
6 votes
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Copy block from one library to another
We are a consortium with many libraries. We are setting up the notices for all of our libraries. It would save so much time if we could copy a block from one library to use for another. We would then just need to change the Logo.
5 votes -
Use the same patron record field for email address(es) as defined in Admin Corner
Since Sierra permits libraries to define an alternative variable-length field tag to reference for the patron email address – see attached Admin Corner screenshot – LX Starter should either follow the same customization or at least permit its redundant definition in the LX Starter configuration.
As much as we would like to switich to LX Starter for notices, we cannot move forward until the product supports this same customization.
To be clear, we DO still store conventional patron email addresses in the z - Email field, but if the patron also/instead wishes to receive SMS notices via an SMS-as-email service,…
5 votes -
Force clear scheduled notice
Occasionally, an notice gets stuck in "scheduled" status in LX Starter even though, if you open the individual notice, you can see that it actually was sent. This issue was common prior to November 2024. Innovative made a change since then that seems to have drastically reduced the frequency of this problem, but when this does happen, it would be nice to have the functionality to be able to manually reassign the notice to one of the other notice categories (failed to send, delivered, etc.). Our library has 1,635 notices stuck in Scheduled status, and loading all those records slows…
4 votes -
Better invite for staff that is customizable by customer
Particularly important to consortia who have many staff to onboard...
It would be great to customize the staff login welcome with links to documentation, local contacts and urls.
4 votes -
Social Media Icons
A few suggestions:
1) Allow customizable colors using the swatch in 'Icon Type' so we can better match our theme
2) Remove the Tinder icon
3) Add a Podcast icon4 votes -
Improve notice Performance link click data
Now that we are adding some additional marketing content to Hold Pickup Notices, it would be helpful to improve the data on the Performance tab for the notice. Currently, there is a massive list of links with the number of people and clicks next to each. This list seems to be for all time so it is difficult to gauge the effectiveness of a specific version of the notice template. Since we are updating notices monthly it would be helpful to be able to filter the data to see clicks from a specific time period (to get information about engagement…
3 votes -
Split High Item Count Communications Across Multiple Notices
Back in 2024, I had posted an enhancement suggestion requesting that LX Starter be more accommodating to libraries with high allowances for holds & checkouts. We found that patrons with a large number of items checked out that fell due on the same day did not receive the expected overdue notices for those items.
We learned from feedback on the suggestion that has since been closed that LX Starter's email server has a limit of sending emails that are 256KB in size. When emails contain a large number of items the size can quickly exceed this limit. For example, a…
2 votes -
Improve notice Performance link click data
Now that we are adding some additional marketing content to Hold Pickup Notices, it would be helpful to improve the data on the Performance tab for the notice. Currently, there is a massive list of links with the number of people and clicks next to each. This list seems to be for all time so it is difficult to guage the affectiveness of a specific version of the notice template. Since we are updating notices monthly it would be helpful to be able to filter the data to see clicks from a specific time period (to get information about engagement…
2 votes -
Add option to use patron's preferred name in notices
Currently LX Starter uses the "n" field in Sierra to pull patron first name. Some patrons want to be addressed by their preferred name, not their legal name. Our library would like to offer this more personalized experience, so it would be good if there were a choice in which merge tag LX Starter uses for names.
1 vote -
Sort by item due date
In Sierra notices, I can sort by item due date so that the oldest items appear at the top of the list in a patron's notices. This is particularly useful for our Statement of Checkouts notices, which we use to remind patrons about long-overdue materials. However, when I send the Statement of Checkouts notices to LX Starter, they don't always appear in the email in the correct order, though they were sorted correctly in the Sierra notice window when I prepared the list.
We'd like LX Starter to either honor the sorting from Sierra, or allow us to sort by…
1 vote
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